The “extension” tool didn’t help either-it was only about the length of a forearm. The hose is very stiff and only 5 feet long, which is really too short to be useful for much more than vacuuming under the couch cushions. The hose detaches from the canister so you can use it with the included crevice tool, dusting brush, or extension wand. We removed it and rinsed it after a couple uses, let it dry overnight, then replaced it. The washable filter is basically just a sponge nestled in the top of the dirt tank. Theoretically, we should’ve been able to hold the canister over a trashcan and just let the dirt drop out, but the hair and carpet fluff we’d sucked up defied gravity and stayed put inside the helix, so we had to scoop it out by hand. The canister comes off the upright easily by pressing a button at its apex and can be emptied by a trap door at its base. We think this is intended to keep the dirt and hair moving around in the canister so it doesn’t clog up the hose connection or the filter. The transparent dirt canister sits at the front, and when it’s in action, you can see the debris flying around in a helix pattern-hence the “Helix” model name. We liked how easily maneuverable it was and think the weight is an asset if you have multiple floors to vacuum. Unfortunately, that doesn’t give us much help with our power cord, which just swings around on its one hook. If you find yourself in the same position (we hope not), at least know that there are installation and maintenance videos for this model on Bissel’s website. Along with the two screws and the lower cord hook, the user guide was missing. At least we think that’s all you’d have to do. If we’d actually had all the parts that should’ve come with the PowerForce Helix, we would’ve slid the upright handle into position, screwed it into place with the included screws, attached the hose, popped the lower cord wrap hook into place on the back of the vacuum, and she would’ve been ready to go. We have your hardware and Allen wrenches.
Incidentally, if anybody out there just bought an Ikea bed and only found two little screws included in the package, contact us. We understand that returns happen for lots of reasons, but why didn’t anybody check the return before sending it back out to a new customer? Why didn’t they bother to tape the box shut? We’re mystified. While we honestly think the PowerForce Helix is a decent machine, it arrived in a mess. Whoever repacked the vacuum had thrown in a bag with enough random nuts, bolts, screws, and Alan wrenches to build an Ikea bed, but none of these was the size we needed to actually assemble the vacuum. This was probably a return-and not a good one. If there was supposed to be any literature or warranty information in the box, that was missing, too. Though the vacuum itself didn’t look used (we checked the filter, dirt tank, and brushes), we were missing the pack with the two screws that we needed to assemble the handle, as well as the lower hook that the power cord is supposed to wrap around. The packing materials and bags the vacuum was supposed to arrive in were crammed in the box around the vacuum parts. The box arrived unsealed (just folded closed), and the contents had obviously been removed at some point and then carelessly repacked. We ordered from Walmart, but the shipping label says it came directly from Bissell (as a third-party supplier). The Spruce / Joy Merrifield Packaging and Setup Process: We have some gripes The Spruce Home Improvement Review Board.
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